Home2 Suites by Hilton Eugene Downtown University Area
Night Auditor - Hilton Garden Inn Eugene/Springfield SIGNING BONUS!! jobs are vacant in Eugene,OR. The Home2 Suites by Hilton Eugene Downtown University Area it's specialized into Travel & Hospitality industry. Currently the headquarters are in Oregon.
Night Auditor – Hilton Garden Inn Eugene/Springfield SIGNING BONUS!! job positions are vacant on Home2 Suites by Hilton Eugene Downtown University Area company, located in Eugene with a rate of $17-28/hour.
More details about the job listing:
What you will be doing.
Welcome and register guests expeditiously provide information to guests as needed obtain identification and credit check approval as directed by hotel policy Verify rate and departure date Confirm and modify information required to complete the registration process as per hotel procedures.
Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction Authorize revenue allowances as allowed by hotel policy.
Resolve guest problems and complaints following the L E A D Widewaters Hotels process.
Upsell guest rooms food beverage outlets if applicable and seasonal hotel promotions.
Make restaurant transportation and or entertainment reservations for guests plus other Concierge services as requested and have thorough knowledge of hotel amenities company and local area attractions.
Communicate with other hotel departments to maintain a high level of guest satisfaction.
Maintain an understanding of hotel history services facility information and rates and packages.
Thank guests with genuine appreciation at the end of each stay and ask Is there anything that we could have done better to make your stay more enjoyable.
Register guests in Reservations PMS and follow proper check in check out procedures.
Review Front Desk log when coming on shift and record pertinent information as needed throughout the shift.
Post charges to individual room or master account.
Manage cash credit transactions and maintain a personal bank.
Accept payment for guest accounts including third party advance purchase reservations and during the time of registration at check in check out.
Develop and maintain positive working relationships with others and support team to reach goals.
Assists others as needed and special projects as necessary.
Associates Degree in Hospitality or Travel Tourism preferred.
A minimum of one 1 year experience in a front office role.
Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
Must be able to speak read write and understand the primary language s used in the workplace.
Strong Guest Service Skills.
Able to work on PMS software.
Able to communicate effectively with guests management and co workers.
CPR certification is a plus.
Must be able to stand up to 8 hours at a time.
Must have a positive attitude at all times .