Field Service Technician – $1 000 Signing Bonus jobs in Eugene

  • Full Time
  • Eugene
  • Posted 1 month ago

Xerox

Field Service Technician - $1 000 Signing Bonus jobs are vacant in Eugene,OR. The Xerox it's specialized into Mechanics & Installers & Service Technicians industry. Currently the headquarters are in Oregon.

Field Service Technician – $1 000 Signing Bonus job positions are vacant on Xerox company, located in Eugene with a rate of  $12.95-37.75/hour.

More details about the job listing:

Purpose Accountable for providing service to Xerox customers based on assigned equipment geographic location Specific Individual Contributor Interfaces both internally within functional area services as well as with external customers in providing service that delights the customer General Senior level job with considerable work experience Has developed specialized skills or is multi skilled through job related training Completes a variety of atypical assignments May solve problems of a recurring nature but takes a broad perspective to problems and may identify new less obvious solutions Completes work with a limited degree of supervision Acts as an informal resource for colleagues with less experience May lead a team in the performance of a variety of tasks that are generally routine May have specialized external certification technical roles Primary Responsibilities Perform full range of maintenance on assigned products including technical diagnostics software loads installation removal retrofit and customer call assistance Manage call activity perform call close administrative requirements Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required Adhere to proper escalation procedures to resolve customer issues Provide customer training on assigned products in accordance with current field procedures Responsible for assigned company assets i e parts tools communication and computing devices vehicles Responsible for supportive participation in team functions and adherence to agreed upon practices and procedures developed by the Team Drive a motor vehicle Primary focal point for service reps with customer and technical problem escalations Assists and backs up Specialist as required Takes ownership for and resolves difficult or vulnerable customer situations using advanced customer relations skills Interfaces with senior level decision makers within the customer account to apply retention strategies Takes leadership role to develop work management processes with service reps to maximize productivity and achieve business results PEP metrics Responsible for inspection of key business processes Assists performs CMP inspections Parts management Mentors others using coaching skills to improve functional application use of key business processes and skill certification preparation Proactively plans activity and manages service coverage to maximize personal and team productivity Provides constructive feedback to service personnel for the purpose of performance improvement Uses role model facilitation skills to identify focus areas and initiate actions to improve business processes and results Provides training support as needed such as pre post school learning s Role models continuous learning and mentors service reps Supports service reps in completion of MyLearning personal learning paths.

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